Shipping Policy

Last updated: 25 July 2026

European Direct & Co ships orders to customers across Europe.

Delivery Time

Estimated delivery time is 10 to 15 business days after the order has been processed.

Delivery times are estimates and may vary due to carrier delays, holidays, customs procedures or circumstances outside our control.

Order Processing

Orders are normally processed within 1 to 3 business days.

You will receive a confirmation email after placing your order and a tracking email once the order has been dispatched.

Tracking

Tracking information may take up to 72 hours to update after dispatch.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

Contact support@europeandirect.uk immediately if you need to correct your address. We cannot guarantee changes after the order has been dispatched.

Delayed or Missing Orders

If your order has not arrived after the estimated delivery period, contact us with your name and order number.

We will check the shipment with the delivery provider and assist you with the next steps.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost, contact us as soon as possible and provide photographs where applicable.

We will review the issue and may offer a replacement or refund in accordance with our Return and Refund Policy.

Customs and Import Charges

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

Where applicable, these charges are the customer’s responsibility unless stated otherwise during checkout.

Contact

For shipping questions, contact:

European Direct & Co
support@europeandirect.uk